FAQ

1. How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes about 3-5 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.

2. Do you offer express shipping?

Yes, we offer express shipping options for both domestic and international orders. During the checkout process, you will have the option to choose express shipping for faster delivery. Additional fees may apply.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

4. What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

5. How can I contact customer support?

You can reach our customer support team by emailing us at mysphereuk@gmail.com. We strive to respond to all inquiries within 24 hours.

6. Can I return or exchange my order?

Yes, we accept returns and exchanges within 30 days of purchase. Please refer to our refund policy for more information on eligibility and instructions on how to initiate a return or exchange.

7. What is your refund policy?

Our refund policy states that to be eligible for a refund, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more detailed information.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

9. Can I cancel my order?

If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

10. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mysphereuk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mysphereuk@gmail.com.